Privacy Policy
Last Updated: October 2025
Our Commitment to Your Privacy
At Geneva Precision, we take the protection of your personal information seriously. This privacy policy explains how we collect, use, store, and protect your data when you visit our website or use our watch repair services.
We are committed to transparency in our data practices and to maintaining the trust you place in us when you entrust us with your valuable timepieces and personal information.
Information We Collect
Personal Information You Provide
When you contact us or use our services, we may collect:
- Contact Information: Name, email address, phone number, mailing address
- Service Information: Details about your watch, service requests, and repair history
- Communication Data: Messages sent through contact forms or email correspondence
- Payment Information: Billing details necessary for processing service payments
Automatically Collected Information
When you visit our website, we automatically collect:
- Usage Data: IP address, browser type, pages visited, time spent on pages
- Device Information: Operating system, device type, screen resolution
- Cookie Data: Information stored through cookies and similar technologies
- Location Data: General geographic location based on IP address
How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
To provide watch repair services, communicate about service status, schedule appointments, and maintain service records for your timepieces.
Communication
To respond to your inquiries, send service updates, provide technical information, and communicate about your service requests.
Business Operations
To process payments, maintain business records, comply with legal requirements, and manage our relationship with you.
Website Improvement
To analyze website usage, improve user experience, troubleshoot technical issues, and enhance our online presence.
Legal Basis for Processing
Under Swiss and EU data protection laws, we process your data based on:
Consent
You have given clear consent for processing your data for specific purposes.
Contract
Processing is necessary to fulfill our service contract with you.
Legitimate Interest
Processing is necessary for our legitimate business operations.
Legal Obligation
Processing is required to comply with Swiss legal requirements.
Data Protection and Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: We use SSL/TLS encryption for data transmission and secure storage systems for data at rest.
- Access Controls: Limited access to personal data restricted to authorized personnel only.
- Secure Servers: Data stored on secure servers with regular security updates and monitoring.
- Staff Training: Regular training for employees on data protection and privacy practices.
- Breach Notification: In the event of a data breach, we will notify affected parties within 72 hours as required by law.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected:
Your Rights
Under Swiss and EU data protection laws, you have the following rights:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data, subject to legal retention requirements.
Right to Data Portability
Receive your personal data in a structured, commonly used format.
Right to Object
Object to processing of your data for direct marketing or legitimate interests.
Right to Withdraw Consent
Withdraw previously given consent at any time.
To exercise any of these rights, please contact us using the information provided below.
Third-Party Services
We may use trusted third-party services that have access to your data:
- Analytics Providers: Google Analytics helps us understand website usage through aggregated data.
- Payment Processors: Secure third-party payment processors handle financial transactions.
- Hosting Providers: Secure servers hosted by reputable providers in Switzerland and EU.
- Email Services: Secure email services for client communications.
All third-party providers are contractually obligated to protect your data and use it only for the purposes we specify.
International Data Transfers
As a Swiss company, we primarily store data within Switzerland. When data is transferred internationally, we ensure:
- Transfers comply with Swiss Federal Data Protection Act
- Adequate safeguards are in place, such as standard contractual clauses
- Data recipients maintain appropriate security measures
- Transfers are limited to countries with adequate data protection laws
Contact Us
If you have questions about this privacy policy or wish to exercise your rights:
Phone
+41 44 812 94 57Address
Geneva Precision
Rennweg 35
8001 Zürich
Switzerland
You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) if you believe we have not handled your data properly.